Frequently Asked Question
Our products are designed & manufactured in Indonesia under the house brand name Nova Solo.
We do not have a showroom or Brick & Mortar shop. We only offer sales through our online web shop.
We use third party providers to drop ship products from a warehouse to your front door. The warehouse is located in Delta, BC.
CA.HyggeHome.com only ships within Canada. Hygge.com also operates in the USA, Denmark, Norway, United Kingdom, Australia and Singapore. If you are in the wrong region you can select the correct store in the top menu under "Other Locations" or visit www.hyggehome.com and select your region from the main menu. For more information about international shipping send us an email firstname.lastname@example.org.
Yes! We have an e-catalogue available (please click here). We also have an extensive image gallery on our website. Our products and image galleries are organized by room furnishing type and product collections.
Please connect with us on Facebook, Twitter, Instagram, Pinterest & Houzz. We love to see how Hygge Home lives in your home.
Ordering & Product Information
There is no minimum purchase amount.
We operate on a build to stock concept. If we have stock on hand for your requested product(s), your order will be processed & fulfilled within 4-7 business days. This does not include shipping time. If your order cannot be fulfilled in 4-7 business days, we will contact you to provide an update on the ship out date.
If we do not have stock available, please sign up to our waiting list in the product page and you will be notified when the product you want has been restocked.
You can change your order at any time before it has been scheduled for delivery from our warehouse. To do so, please email email@example.com and include your order confirmation number.
If your order has not yet been scheduled for delivery, you can cancel your order by emailing firstname.lastname@example.org. There will be no costs associated with your cancellation.
If you order has been scheduled for delivery, you can still cancel your order, either by emailing email@example.com or by refusing your product(s) at the time of delivery. Please note you will be responsible for the quoted delivery costs.
We do not take custom design orders.
Yes we do! If your desired product is out of stock, we will create a back order for you and inform you of the expected re-stocking date. Once we have the item in stock we will be able to process your order within 4-7 business days (plus shipping time).
All Hygge Home furniture is pre-assembled, with the exception of the Hutch units, Dining Tables, Coffee Tables & Beds. These products require minimal assembly.
All dining and kitchen chairs are sold in pairs (2), unless otherwise stated; the pricing reflects two units. Other accent chairs (King Chair, Queen Chair, Knight Chair) are sold individually; the pricing reflects one unit.
If you are wishing to make a wholesale purchase for your website or shop, please send us an email! We do offer wholesale pricing.
Front Door Standard Delivery ships from the warehouse by common carrier and by LTL freight. Front door delivery includes delivery to your door step only, it does not include carry in or assembly services. For more information please review our Delivery Information & Policy.
Flat Rate Premium Delivery is for large parcel items with an order amount of $489 or more. This includes delivery to your room of choice, assembly services and removal of packing materials. For more information please review our Delivery Information & Policy.
It is your responsibility to notify Hygge Home of any special delivery requirements. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery, will be charged the additional fees to reschedule your delivery.
It is your responsibility to ensure that all furniture items will fit any passage required to complete the delivery. This includes, but is not limited to, all doorways, stairwells, halls, and corners into the desired location. If the delivery company is unable to deliver your order to the desired location, due to an obstruction or limited space, you will be charged a 10% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
You can notify Hygge Home by including notes when you make your order, or by sending an email to firstname.lastname@example.org. Please include your order number in all correspondence.
For more information please review our Delivery Information & Policy.
Returns & Claims
We have a 14-day return policy, commencing on the first day following delivery. For more information please review our Return Policy & Information.
If you wish to make a return, please email us at email@example.com. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging. Upon receiving and inspecting your return, we will refund you the cost of the product, minus the delivery costs, collection costs (if applicable) and any repacking fees (if applicable). For more information on making returns, please review our Return Information & Policy.
We do not offer exchanges like a regular store. If you wish to exchange your product, you would have to make a return within the 14-day return policy and place a new order for your desired product(s).
If you are approved for a refund, a credit will be automatically applied to your original method of payment within 14 days.
Nova Solo Furniture Inc., doing business as Hygge Home, offers a limited worldwide warranty that guarantees our products are free from defects in craftsmanship or construction for a period of one year from the original date of purchase, under normal use. For complete warranty information, please review our One-Year Manufacturer Guarantee.
If your product has arrived faulty or damage please notify us by email within 24 hours of delivery. In your email please include a description and photographs of the product faults or damages.
If a problem arises that you believe should be covered under the manufacturer’s guarantee, please email us with the original purchase receipt, a description of the defect(s) and photographs of the defect(s).
We will review your claims in a timely manner. For more information please view our One-Year Manufacturer Guarantee.
We accept all major credit card payments: VISA, MASTER CARD & AMERICAN EXPRESS.
For purchases made in Canada sales tax is applicable. The rate applied is based on the province your goods are delivered to.